locations are as follows: For 64 bit: C:\Program Files\Elgato\Game Capture HD60 For 32 bit: C:\Program Files(x86)\Elgato\Game Capture HD60
However, there is a way to correct this issue.Įven though their update program leaves much to be desired, at least their directory structure is good.
The website was almost no use to how to fix this issue at the time of posting. (Update )Īs always, when downloading from any third-party site be sure and virus-check everything! Stay safe out there keyboard cowboys! This file has been 7-zipped as that is the standard of all binaries that are delivered from this site. Notes about obtaining the driver for windows 7. This is just a quick entry to show how to fix the Elgato game capture HD60 and manually inject the driver back into your computer so that you can keep using it without an OS reload or anything crazy like that. But It also unregistered my device from the computer. And upon downloading it the Elgato update tool not only tried to downgrade my software from 64-bit to 32-bit in some half-hazard method. Much to my surprise, version 3.0 of their video editing software was released. The Elgato game capture device is one of the devices in my blogging tools for when I decide to do a video blog. When that was non-working, I started trying older versions thinking there may be a functional regression or a missed edge case of people having an expected older version prior to upgrading to the latest - without any success - but at that point I was stabbing blind as I saw that the paths had changed, now placing each driver in their own folders.Elgato strikes again with the driver’s woes. That led me to uninstalling, unplugging, rebooting, reinstalling the driver only package, and then reconnecting the USB.
When that was unchanged, I rebooted, and then when confirming no change in behavior went to and downloaded the drivers only package. Then, I went back to Windows, saw the device manager errors, which took me to trying to manually load the driver from C:/Program Files/Elgato/Game Capture HD60 S Yes, the first instance where I tried this was by downloading Game Capture 3.70.8, which was non-working for me.Īfter that, I tried the Mac Mini, which worked.
Testing this capture card on a Mac Mini running Mac OS X 10.13.2, the card works without issue, which would seem to imply there is not a hardware issue.
The driver \Driver\CY3014.X64 failed to load for the device USB\VID_0FD9&PID_005E\0112873FA7.ĭriver Management concluded the process to install driver gamecapturehd60s.inf_amd64_3b107a4703ef42dc for Device Instance ID USB\VID_0FD9&PID_005E\0112873FA7 with the following status: 0x0. The message resource is present but the message was not found in the message table \SystemRoot\system32\DRIVERS\ failed to load The following information was included with the event: If the event originated on another computer, the display information had to be saved with the event. You can install or repair the component on the local computer.
Either the component that raises this event is not installed on your local computer or the installation is corrupted. The description for Event ID 26 from source Application Popup cannot be found. Following other documentation published on this sub, I've also tried uninstalling the driver and letting Windows Update handle it, which found a driver from 2016, but too could not start the hardware.Įvent Viewer lists the following when the device is connected:ĭriver Management has concluded the process to add Service CY3014.X64 for Device Instance ID USB\VID_0FD9&PID_005E\0112873FA7 with the following status: 0. Error status 0xĭowngrading to the previous release has no affect. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. %hs is either not designed to run on Windows or it contains an error. Windows cannot load the device driver for this hardware. When first using the 3.70.8 drivers, Device Manager shows: I have attempted to install first 3.70.8 from as well as 3.60.109 for sanity checking purposes. I purchased an Elgato HD60S yesterday and am attempting to use it on a Windows 10 Pro Fall Creators Update on a Surface Pro - Late 2017 i7.